Welcome to CardinalQ

The wait is over - No more lines! CardinalQ allows you to join a virtual line remotely while receiving updates via text message or from the app. The updates let you know your current wait time and when to arrive for your virtual visit.

Get In touch with

Admissions Registrar FinancialAid HealthServices Technology

CardinalQ

How it works

Ways to Join the CardinalQ line

Using any CardinalQ-Kiosk

At the Kiosk click the service you want, and complete the quick form. You will be asked for:

Your first name
Your last name
Your CUNYfirst EmpID
Your cell phone number
Your current student status
Your Current Location (On Campus or Off Campus)

All student offices are represented in the CardinalQ Main Kiosk. Each office may have a dedicated kiosk and or web page link for accessing their dedicated online version of the kiosk. Note, you can only be on one virtual line at a time.

If you have any issues or questions regarding the use of the CardinalQ system email the IT Service Desk at helpdesk@york.cuny.edu

Using the App

Download the QLess App from the App store or Google Play.
Open the App once downloaded and select the CardinalQ line you wish to join.
Watch your CardinalQ app notifications for your place in line and the estimated wait time.

The app automatically provides you with services for your CardinalQ virtual lines. Please be aware that different offices have different business hours. If any of the offices are not open you will see a close sign while trying to access their specific kiosk. For hours of operation you can visit any office web page from the York College website.

Note, you can only be on one virtual line at a time.

CardinalQ kiosk Department Listings

Join the line here. Use the link below to get on a virtual line for services from any of the Student Offices

Welcome Center - Active and located by the Atrium in the Academic Core, service all students who need services from different departments including Admission services

Bursar - Ready

Registrar - Ready

Financial Aid - Ready

Health Services - Ready

Advisement - Ready

Other departments will be added as this service expands.

Note, you can only be on one virtual line at a time.

CardinalQ Transaction Commands on Your Cell Phone (message rates apply)

You can use the transaction commands below when you are on the virtual line

L (Leave the queue) - use this command when you need to exit the line.

S (Status update) -use this command when you want an update of your wait time and place in line.

M (More time) -use this command to request additional time if you can't be in the area.

H (Help) - use this command to get additional assistance with CardinalQ.

W (Switch) - use this command to switch from text to voice call updates.

N# (Notify me in # minutes) - use this command to let CardinalQ know when to send an alert.

Using Text to get on the virtual line

Text message York QJoin or YorkQJoin to (347) 685-6323 to add yourself to a queue via SMS.

You will initially be prompted for what line you want to get on, then what service you need and that's it.

You're in!

Note, you can only be on one virtual line at a time.

Additional Resources Supporting CardinalQ

These additional resources enhance the CardinalQ experience and should be available as part of your contact experience

York Cardinal App

Stay connected to all campus events and activities including classes, assignments and your peers

Go here for more information and download directions: Cardinal App

Navigate

Navigate is a free mobile app designed to help you thrive at York College! Whether you’re new to York or you’re on your way to graduating, Navigate is customized to help you engage in campus life and have a rewarding college experience.

Go here for more information and download directions: Navigate

YConnect

YConnect helps IT Service Desk follow up on technology issues and serves as a repository that insures the life cycle of technology problem resolution is consistently fulfilled

Go here for more information and access: YConnect

Note: These additional resource may be used and referenced by our CardinalQ staff to insure appropriate follow-up is maintain for those inquiries requiring additional services and support

CardinalQ Maintenance Information

Visit this section often as here you will find dates and schedules of CardinalQ Maintenance and changes

Maintenance Schedule

January 2023 - Week of the New York a reset of the system will be performed over night over the weekend. This reset will put the system in GoLive mode and off testing mode. A precise date will be updated here soon. Also this month IT will be performing Kiosk testing for each department, more on that to come.

February 2023 - Testing will start with Flex Appointments, this is another module in the system that allows for connecting with appointments for services with departments that take advantage of this method of connecting with students or services.

March 2023 - End of testing using CardinalQ as a active student session technology alerting system and promoting to live use. More on this to come.

April 2023 - CardinalQ (QLESS) IT workshop schedule comes out. We will be presenting workshops on using the system including reports and demonstration of the flex appointment system.