Welcome to the IT Service Desk Page
Please use YConnect Self Service Portal from any browser on campus or off campus to create help cases for any technology issue you need support for. Your issue is instantly in our queue and ready for our customer-care representatives to address once you click on submit.
Hours of dispatch and phone support coverage
- Monday through Friday IT Service Desk 718-262-5300 or 5311: 9:00 AM - 5:00 PM Phone, Field, and Telecom support services
- Monday through Friday IT Service Desk 718-262-5300 or 5311: 5:00 PM - 8:00 PM Phone, Limited field
- Saturday IT Service Desk 718-262-5300 or 5311: 9:00 AM - 5:00 PM Limited field, telecom, and phone support services
IT Service Desk Welcome Center
IT Service Desk Support is available from the Welcome Center by using CardinalQ (QLESS) Kiosk located at entrance in the Academic Core, GUY R. Brewer Blvd. side as well as kiosk located in our Library on the third floor AC-3G01. Using this system for contact will put you in a virtual line removing the need to have to wait at any location. One of our customer-care representatives will reach back out to you via text when they are ready to serve and provide support. For more information click here: CardinalQ
Smart Room Support Coverage
Faculty can get help during live class room sessions by using our Smart Room support hotline Ext. 5303 or by using the hotlink at: Faculty-IT-Resources
Computer Labs and Accessability Resources
Computers, scanners, printers, copiers and accessability computing equipment are available in our Library located on the third floor of the Academic Core building, AC-3G01 and AC-3G09, Student Gov't Lab also located on the third floor and Classroom building drop in labs room CL-204 and CL-205. Both the Library and Classroom buildings have CLT's on hand to support your needs and access to IT for any technology support needed. If you are a student with special needs please contact our Center for Students with Disabilities at: CSD
If you have any questions or suggestions please contact our Helpdesk at helpdesk@york.cuny.edu
