Adjunct Virtual Voice Mail

Adjunct Virtual Voice Mail (VVM) Please be aware that all virtual voice mail boxes are internal numbers and cannot be reached by dialing them directly. You must first dial the main York number (718)262-2000 and once the main greeting starts you can dial your VVM extension to start your voice mail session or setup.

What is an Adjunct Virtual Voice Mail Box

All Adjunct Professors will have a virtual voice mail box allocated for use based on our Human Resources in-take process. Information Technology automatically gets these requests as part of this process. The extension number associated with an Adjunct Professor will be part of his or her contact information in our Active Directory.  This extension will be visible on the York web directory.

When an Adjunct Professor leaves York College for any reason this virtual voice mail box will still be associated to the Adjunct Professor but will not be active. The duration of this link is one semester unless Information Technology is informed either by our HR department or the department of the Adjunct Professor about extending this due to a future return or some other reasonable explanation for holding it longer. At the end of one semester of the virtual voice mail box not being used the link between the Adjunct Professor with a status of "inactive" and the assigned extension will be terminated and the extension will be made available for future provisioning.

In place of a standard telephone hand set which may not always be an option for Adjunct Professors a virtual voice mail box is provided.

Support for your Virtual Voice Mail Box

All requests for Adjunct virtual voice mail box support (VVM) should be directed to our Service Desk at ext. 5311 or by opening a

YConnect Self Service ticket. When using the YConnect Self Service system select "Other" for now under category. Write a brief

description of your challenge and your issue will immediately be placed in our tracking database. It will be assigned to our Telecom

unit and they will work to resolve the issue.

Please note that if you have not already setup your virtual voice mail box there is a default password on the system. Please call us for this. The default password should be changed once you setup your virtual voice mail box for the first time.

If you ever forget your password, we will need to authenticate you before we can reset the system. This can happen in one of three ways:

A YConnect Self Service request from you. An email from your department head. An in person visit from you into our Service Delivery Unit main location in room 2E03. After verifying who you are and that the extension is link to your name our Telecom unit will do the password reset.

Finally, the greeting is the key to the success of the system. Since there is no one picking up a phone on your behalf the information you provide in the greeting should provide basic information you believe the caller is looking for. At minimum we recommend you identify yourself by name, your department, the extension that was reached and if you have office hours and a location for where you can be located. This is all optional of course and you should pick and choose what works best for you, your department and your students.

How to get technical support for your VVM should you have challenges

How Do I Access My Virtual Voice Mail Box

Link to setting up your voice mail box on campus or off campus

Accessing your virtual voice mail box and how your students can reach you is the same as the main instructions for all the new phones. We are providing a link here back to the voice mail box setup. Please be aware that all virtual voice mail boxes are internal numbers and cannot be reached by dialing them directly. You must first dial the main York number (718)262-2000 and once the main greeting starts you can dial your VVM extension to start your voice mail session or setup.